New admin & support staff

Admin Loan Processor

Get a new admin hire useful on files quickly.

The foundations for someone stepping into a brokerage support role. By the end they can prepare and move a file without constant hand-holding.

Format

  • ✓ 5 live sessions of two hours each, on Zoom, camera on
  • ✓ Small groups, so there is room for real questions on real files
  • ✓ 10 CPD points for brokers, recognised by MFAA and FBAA
  • ✓ Free re-sits for six months on any session you want to revisit

What is covered

5 two-hour modules from our module library, run in this order. The sequence can be tailored for a private team cohort.

  1. Compliance COMP01

    The compliance a mortgage file needs: the documents, the Credit Guide and Privacy Statement, and a clean Preliminary Assessment.

    What you will be able to do in Compliance
    • Understand the legal requirements of a compliant file
    • Obtain the documents compliance requires
    • Explain the Credit Guide and Privacy Statement to a client
    • Prepare and submit a Preliminary Assessment and Credit Proposal
  2. Mortgage Pricing PRIC01

    Know what drives the rate a lender offers, and how to request, compare and explain pricing so the loan is structured properly.

    What you will be able to do in Mortgage Pricing
    • Explain the factors that drive the rate a lender offers
    • Identify how LVR, loan structure and loan type change pricing
    • Know when and how to request a pricing adjustment from a lender
    • Compare pricing options across lenders for a client's scenario
    • Work out what a rate difference does to repayments, and explain it clearly
  3. Credit Report Analysis CRA01

    Read a credit report properly, and catch the history problems that sink an application before it reaches the lender.

    What you will be able to do in Credit Report Analysis
    • Read a credit report and explain what each section means
    • Spot the credit-history issues that affect a loan application
    • Cross-reference a client's stated position against their file
    • Flag credit surprises early, before they cost you a decline
  4. Valuation Report Analysis VAL01

    Interpret a valuation report, read risk ratings and essential repairs, and apply the figure to the loan amount.

    What you will be able to do in Valuation Report Analysis
    • Explain why lenders require valuations
    • Choose the right valuation type for the situation
    • Interpret risk ratings, essential repairs and suitability
    • Apply a valuation to the final loan amount
  5. Supporting Documents Mastery SDM01

    Collect, organise and review supporting documents so a file reaches the lender complete and submission-ready.

    What you will be able to do in Supporting Documents Mastery
    • Recognise the supporting documents a file needs
    • Collect each document in the right format from the client
    • Spot the nuances and errors that trigger rework
    • Assemble a submission-ready document set

In their own words

What past students say

“I would definitely recommend Amanda to anyone wanting to train or upskill on the loan applications and submission process because Amanda is really good at what she does.”
Kristine Camacho Offshore – Loan Processor
Watch the full video from Kristine Camacho →
“Amanda is very open and approachable… She knows her stuff. She’s very expert in her field… the training was smooth, so easy to follow.”
Donna Raneses Offshore – Loan Processor
Watch the full video from Donna Raneses →