Plans change. Here is what happens when they do.
Before your first class
Cancel up to 7 days before your first class and we refund what you paid in full. Email us at hello@brokerperformancepartners.com.au.
For a course, “your first class” means the first class of that course. For a single module, it means that module’s class.
Less than 7 days before, or once your course has started
We don’t give cash refunds from this point. You still have two options, both free:
- Move your place to a later intake of the same course or module (before your first class).
- Send a colleague in your place. Tell us their name and email before the class.
Missed a class? Resit it free
You can resit any module in your course free of charge within 6 months of your course’s last class. That covers a class you missed and a class you want to hear again. Email us to book a seat in a later session. Resits depend on a seat being available.
If we cancel or move a class
If we cancel or move a class, you choose: a full refund of what you paid for the affected class or course, or a place in another session. For one class inside a course, the refund is $225, the price of one module.
How refunds are paid
Refunds go back to the card you paid with, through Stripe, our payment provider. We process refunds within 5 business days. Your bank may take up to 10 more business days to show it.
Your consumer rights
Nothing on this page limits your rights under the Australian Consumer Law. If a course is not delivered as described, you are entitled to a remedy under that law.
Bookings made before this policy started
Bookings made before this policy started stay on the terms that applied when you booked. That includes the free 6-month resit.
Questions
Email hello@brokerperformancepartners.com.au or call (02) 7209 3090.
Broker Performance Partners is a business name of U College Pty Ltd, ACN 600 404 457, ABN 71 600 404 457.