These terms apply when you book a Broker Performance Partners course or module. By booking, you agree to them.
Who we are
Broker Performance Partners (BPP) is a business name of U College Pty Ltd, ACN 600 404 457, ABN 71 600 404 457. “We”, “us” and “our” mean U College Pty Ltd trading as Broker Performance Partners.
Address: Frenchs Forest NSW, Australia.
Contact: hello@brokerperformancepartners.com.au, (02) 7209 3090.
What you are booking
Each module is a live 2-hour class on Zoom, run by a BPP trainer. Our courses are made up of modules, as listed on each course page. Class dates and times are shown on our website in Sydney time. Your class joining details are emailed to you after you book.
Our training is approved by the MFAA and FBAA for CPD points, as shown on each course and module page. It is industry training, not a formal qualification. It is not nationally recognised training, and it does not replace the Certificate IV or Diploma needed to work as a broker.
Prices and payment
Prices are in Australian dollars and include GST. You pay in full when you book. Bookings are made through our online booking system and paid through Stripe, our payment processor. We never see your full card number.
Refunds, moves and resits
Our refund policy is on the Refunds page. In short:
- Full refund if you cancel up to 7 days before your first class.
- After that, no cash refund, but you can move to a later intake (before your first class) or send a colleague in your place.
- Resit any module in your course free within 6 months of your course’s last class.
- If we cancel or move a class, you choose a refund or another session.
If these terms and the Refunds page ever differ, the Refunds page applies.
Attending a class
- Camera on. Please keep your camera on and dress as you would for work. It is live training and the trainer works with what they can see.
- Your link is yours. Your Zoom link is for the person booked. Please don’t share it. To send someone else, tell us first.
- Be on time. Classes start on time. If you miss a class, use your free resit.
Team bookings
If you are booking several staff from one business, talk to us about a private team cohort. The price and dates for a private cohort are agreed with you in writing.
Course materials
Course materials are for the use of the person booked and their employer’s business. Please don’t copy, record, resell or share them outside your business.
General information only
Our training teaches practical skills using real-world examples. It is general education, not legal, financial, credit or compliance advice for any specific file or client. Lender policies change, so always check current lender policy before you rely on it for a real application.
Your consumer rights
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
Where the law allows us to limit our liability, it is limited to supplying the class again or refunding what you paid for it.
Complaints
If something isn’t right, tell us first and we will try to fix it quickly: hello@brokerperformancepartners.com.au or (02) 7209 3090.
If that doesn’t resolve it, put your complaint in writing to the same email address. We will reply in writing within 10 business days.
If you are still not satisfied, you can contact NSW Fair Trading.
Privacy
How we handle your personal information is set out in our Privacy policy.
Changes to these terms
We may update these terms. The version on this page when you book is the one that applies to that booking.
Law
These terms are governed by the law of New South Wales.